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Our dispatch team will work to send your order as quickly as possible, however there may be delays due to the high volume of orders. Please allow for potential delays from our carriers; Australia Post, Australia Post International, and DHL Express due to the high volume of orders during this period. We are unable to offer refunds if your order does not arrive on time.

All orders are dispatched from our Melbourne Warehouse via Australia Post.

Track your order HERE via Australia Post.

Shipping fees are not refundable.

Please note: Once orders have been shipped, all shipment enquiries should be directed to Australia Post or the courier company directly.

All orders will be dispatched by Nicole Fendel Jewellery within 2 business day of order receipt.

Each customer will receive an order, shipping and tracking number for each delivery. Orders received after 9am will be dispatched the following business day*.

During sale periods, processing times may increase to 3-5 business days from order receipt.

Please note: any adjustments or cancellations of orders must be made via email to digital@nicolefendel.com.au before 8:30am the following business day or a shipping fee will be charged.