We want you to be love your new Nicole Fendel Jewellery for years to come. If the jewellery you have ordered is not quite what you were expecting, we have the following return options available.
We have a on 14 day return policy on all Full Price and Sale items. The return window begins on the day the order is delivered. You are eligible for a full refund or store credit if you meet the return conditions below.
Please note - The shipping cost to return an item is payable by the customer.
All returns must be:
- Have no signs of wear or damage
- In its original condition with tags
- In all its original packaging (pouch and box included)
- Your return is initiated within 14 days of placing your order
- Your return is sent back within 7 days of being approved
- Return authorisation has been approved via email
Afterpay – We are unable to offer a refunds on Afterpay orders, however we are able to offer a gift card. Please note: This is due to the cost we incur for offering these services on our website.
Items purchased through independent Nicole Fendel Stockists must be returned directly to the stockist.
Nicole Fendel reserves the right to deny a return if it does not meet the conditions above.
Please email your return request to firstname.lastname@example.org
Once approved by our friendly team, please send the jewellery back to us with a copy of your approval email, and your Order receipt.
Please use a registered mail, as Nicole Fendel will not be responsible for goods that are damaged or lost in transit.
Once we receive and process your return, you will be notified via email. Please note refunds can sometimes take up to 14 business days to be processed by your bank.
Please email email@example.com with your order number, along with a description of the issue and our friendly team will be in touch to assist you further.