Shipping
BLACK FRIDAY SHIPPING
Our dispatch team will work to send your order as quickly as possible, however there may be delays due to the high volume of orders. Please allow for potential delays from our carriers; Australia Post, Australia Post International, and DHL Express due to the high volume of orders during this period. We are unable to offer refunds if your order does not arrive on time.
All orders are dispatched from our Melbourne Warehouse via Australia Post.
Track your order HERE via Australia Post.
Shipping fees are not refundable.
Please note: Once orders have been shipped, all shipment enquiries should be directed to Australia Post or the courier company directly.
- Orders are sent via AUS POST
- Free Express Shipping on all orders over $150
- Orders to New Zealand have a flat $15 shipping rate
- Orders are sent via Pack & Track - Australia Post International
- Please allow 3-10 Business days for delivery
- Free Express Shipping on all orders over $150
- All Orders have a flat $29.95 shipping rate.
- Orders are sent via DHL Express - the fastest international shipping method available. Once shipped this method usually takes 3-5 working days.
- Signature upon delivery is required.
- As an international customer (outside of Australia), please be aware that your home country may charge you import taxes and customs duties when the order arrives at the country of destination.
- These duties and taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.
- Australia Post Standard – 3-7 Business Days
- Australia Post Express – 1-3 Business Days
Customer from WA, NT and Rural Areas from all states: please allow up to 8-10 business days
Australia Post Express deliveries can take longer than the estimated delivery time to remote areas.
- Please note that delivery times are estimates only and not guaranteed. In many cases, some areas may take 1-4 additional business days, regardless of the parcel being despatched standard or express post.
Orders placed before 8.30am will be processed and shipped within one business day.
Handmade pieces may be a few extra days required for Nicole to beautifully create your new piece.
During sale periods and collection launches please allow a few extra days required for us to process your order.
Once your order is placed, an automated email confirmation will be sent to you. Please ensure that your email and postal address has been entered correctly.
Once your order is placed it is automatically emailed to our warehouse for processing.
Due to our automated warehousing process, once your order is submitted, we are unable to make any changes. If you have any concerns please contact us at digital@nicolefendel.com.au
If you wish to cancel your order please contact us immediately -digital@nicolefendel.com.au
You will be notified when your order leaves our warehouse, and you will receive regular tracking updates as it makes its way to you.
Please note: Shipping times are a guideline and subject to change based on order volumes, Australia Post-delivery issues and other unforeseen events out of our control.