SHIPPING POLICY

SHIPPING

All orders will be dispatched by Nicole Fendel Jewellery within 1 business day of order receipt.
Each customer will receive an order, shipping and tracking number for each delivery. Orders received after 9am will be dispatched the following business day*.

During sale periods, processing times may increase to 2 – 3 business days from order receipt.

Please note: any adjustments or cancellations of orders must be made via email to website@nicolefendel.com.au before 8:30am the following business day or a shipping fee will be charged.

AUSTRALIA

STANDARD SHIPPING

• Standard shipping within Australia is FREE for all orders $99.00 and over
• Orders under $99.00 will incur a $6.00 flat rate shipping charge.
• All customers will receive confirmation of shipping and tracking details via email.

EXPRESS SHIPPING

• Express shipping can be selected at the checkout for an additional $10.00 for orders within Australia.
• Free Express Shipping is available for orders $99.00 and 0ver to selected postcodes via Couriers Please.
• All customers will receive confirmation of shipping and tracking details via email.

DELIVERY ESTIMATES

• Couriers Please Express – 1-3 Business Days
• Australia Post Standard – 3-7 Business Days*
• Australia Post Express – 1-3 Business Days*
  * Customer from WA, NT and Rural Areas from all states: please allow up to 8-10 business days
  * Australia Post Express deliveries can take longer than the estimated delivery time to remote areas.

Couriers Please service availability is based on postcode. Option will only be displayed upon checkout if you are in a serviced area.

THESE ARE ESTIMATED TIMEFRAMES. COURIERED PARCELS REQUIRE SIGNATURES. TIMEFRAMES ARE SUBJECT TO CUSTOMERS AVAILABILITY TO RECEIVE AND SIGN ORIGINAL DELIVERY ATTEMPT.

ANY PARCELS REQUESTED TO BE LEFT WITHOUT SIGNATURE ARE THE RESPONSIBILITY OF THE CUSTOMER AND NICOLE FENDEL WILL NOT BE HELD RESPONSIBLE FOR LOST OR STOLEN ORDERS.

Please Note: COURIERS PLEASE is a courier company. This means they cannot deliver without a signature. Your order will not be left at the post office for collection and couriered orders cannot be delivered to parcel lockers or PO Boxes. The customer will need to arrange for re-delivery directly with the courier company if delivery is missed. Orders cannot be delivered to a Parcel Point with any shipping method. If you wish to have your parcel taken to your nearest post office, please select Australia Post as your shipping option at checkout. 

Useful links:

Australia Post:

• Customer Service: https://auspost.com.au/help/
• Contact Number: 13 76 78

Couriers Please:

• Customer Service: https://www.couriersplease.com.au/Contact?
• To request a re-delivery: https://www.couriersplease.com.au/Ship/Redeliver

NEW ZEALAND

• Standard shipping to New Zealand is FREE for all orders $99.00 and over
• Orders to New Zealand under $99.00 will incur a $10.00 flat rate shipping charge.
• Shipping to New Zealand is via Pack & Track – Australia Post International, please allow 3-10 business days for delivery.
• All customers will receive confirmation of shipping and tracking details via email.

INTERNATIONAL SHIPPING (outside of AUSTRALIA and NEW ZEALAND)

• Charges for delivery to any country outside Australia or New Zealand are as follows:
  • AU$30.00 shipping fee (EXPRESS) for orders under $200.
  • AU$10.00 shipping fee (EXPRESS) for orders over $200.
• All international deliveries are sent via FedEx express. Delivery time will vary depending on your region, however please allow 3-5 business days for worldwide delivery.
• Our shipping rates are based on volumetric weight, total value of purchase and package contents. For international deliveries extra duties/tax fees may apply depending on country of destination, these costs will be at the expense of the customer.
• Any issues processing international orders will be responded to within 1 business day.
• All customers will receive confirmation of shipping and tracking details via email.

All Shipping fees are not refundable

Please note: Once orders have been shipped, all shipment enquiries should be directed to Australia Post or the courier company directly.