SHIPPING POLICY

SHIPPING

All orders will be dispatched by Nicole Fendel Jewellery within 1 business day of order receipt.
Each customer will receive an order, shipping and tracking number for each delivery. Orders received after 9am will be dispatched the following business day*.

During sale periods, processing times may increase to 2 – 3 business days from order receipt.

Please note: any adjustments or cancellations of orders must be made via email to website@nicolefendel.com.au before 8:30am the following business day or a shipping fee will be charged.

AUSTRALIA

STANDARD SHIPPING

• Standard shipping within Australia is FREE for all orders $150.00 and over
• Orders under $150.00 will incur a $8.95 flat rate shipping charge.
• All customers will receive confirmation of shipping and tracking details via email.

EXPRESS SHIPPING

• Express shipping can be selected at the checkout for $12.95 for orders within Australia.
• All customers will receive confirmation of shipping and tracking details via email.

DELIVERY ESTIMATES

• Australia Post Standard – 3-7 Business Days*
• Australia Post Express – 1-3 Business Days*
  * Customer from WA, NT and Rural Areas from all states: please allow up to 8-10 business days
  * Australia Post Express deliveries can take longer than the estimated delivery time to remote areas.

Useful links:

Australia Post:

• Customer Service: https://auspost.com.au/help/
• Contact Number: 13 76 78

NEW ZEALAND

• Standard shipping to New Zealand is FREE for all orders $150.00 and over
• Orders to New Zealand under $150.00 will incur a $10.00 flat rate shipping charge.
• Shipping to New Zealand is via Pack & Track – Australia Post International, please allow 3-10 business days for delivery.
• All customers will receive confirmation of shipping and tracking details via email.

INTERNATIONAL SHIPPING (outside of AUSTRALIA and NEW ZEALAND)

• Charges for delivery to any country outside Australia or New Zealand are as follows:
  • AU$30.00 shipping fee (EXPRESS) for orders under $200.
  • AU$10.00 shipping fee (EXPRESS) for orders over $200.
• All international deliveries are sent via FedEx express. Delivery time will vary depending on your region, however please allow 3-5 business days for worldwide delivery.
• Our shipping rates are based on volumetric weight, total value of purchase and package contents. For international deliveries extra duties/tax fees may apply depending on country of destination, these costs will be at the expense of the customer.
• Any issues processing international orders will be responded to within 1 business day.
• All customers will receive confirmation of shipping and tracking details via email.

All Shipping fees are not refundable

Please note: Once orders have been shipped, all shipment enquiries should be directed to Australia Post or the courier company directly.