SHIPPING POLICY

SHIPPING

All orders will be dispatched by Nicole Fendel Jewellery within 1 business day of order receipt.
Each customer will receive an order, shipping and tracking number for each delivery. Orders received after 9am will be dispatched the following business day*.

During sale periods, processing times may increase to 2 – 3 business days from order receipt.

Please note: any adjustments or cancellations of orders must be made via email to website@nicolefendel.com.au before 8:30am the following business day or a shipping fee will be charged.


AUSTRALIA

STANDARD SHIPPING

  • Standard shipping within Australia is FREE for all orders $150.00 and over
  • Orders under $150.00 will incur a $8.95 flat rate shipping charge.
  • All customers will receive confirmation of shipping and tracking details via email.

EXPRESS SHIPPING

  • Express shipping can be selected at the checkout for $12.95 for orders within Australia.
  • All customers will receive confirmation of shipping and tracking details via email.

DELIVERY ESTIMATES

  • Australia Post Standard – 3-7 Business Days*
  • Australia Post Express – 1-3 Business Days*
    * Customer from WA, NT and Rural Areas from all states: please allow up to 8-10 business days
    * Australia Post Express deliveries can take longer than the estimated delivery time to remote areas.

Useful links:

Australia Post:


NEW ZEALAND

  • Standard shipping to New Zealand is FREE for all orders $150.00 and over
  • Orders to New Zealand under $150.00 will incur a $10.00 flat rate shipping charge.
  • Shipping to New Zealand is via Pack & Track – Australia Post International, please allow 3-10 business days for delivery.
  • All customers will receive confirmation of shipping and tracking details via email.

INTERNATIONAL SHIPPING (outside of AUSTRALIA and NEW ZEALAND)

  • Charges for delivery to any country outside Australia or New Zealand are as follows:
    • AU$30.00 shipping fee (EXPRESS) for orders under $200.
    • AU$10.00 shipping fee (EXPRESS) for orders over $200.
  • All international deliveries are sent via FedEx express. Delivery time will vary depending on your region, however please allow 3-5 business days for worldwide delivery.
  • Our shipping rates are based on volumetric weight, total value of purchase and package contents. For international deliveries extra duties/tax fees may apply depending on country of destination, these costs will be at the expense of the customer.
  • Any issues processing international orders will be responded to within 1 business day.
  • All customers will receive confirmation of shipping and tracking details via email.

All Shipping fees are not refundable

Please note: Once orders have been shipped, all shipment enquiries should be directed to Australia Post or the courier company directly.

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