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Shipping policy

SHIPPING

All orders are dispatched from our Melbourne Warehouse via Australia Post.

Track your order HERE via Australia Post.

Shipping fees are not refundable.

Please note: Once orders have been shipped, all shipment enquiries should be directed to Australia Post or the courier company directly.


AUSTRALIA

  • All orders have a flat $8.95 shipping rate.
  • Express Shipping have a flat $12.95 
  • Orders are sent via AUS POST

    DELIVERY ESTIMATES

    • Australia Post Standard – 3-7 Business Days
    • Australia Post Express – 1-3 Business Days
      Customers from WA, NT and Rural Areas from all states: please allow up to 8-10 business days
    • Australia Post Express deliveries can take longer than the estimated delivery time to remote areas.
    • Please note that delivery times are estimates only and not guaranteed. In many cases, some areas may take 1-4 additional business days, regardless of the parcel being despatched standard or express post.

    USEFUL LINKS:

    Australia Post:


    NEW ZEALAND

    • Orders to New Zealand have a flat $15 shipping rate
    • Orders are sent via Pack & Track - Australia Post International
    • Please allow 3-10 Business days for delivery

    INTERNATIONAL SHIPPING (OUTSIDE OF AUSTRALIA AND NEW ZEALAND)

    • All Orders have a flat $29.95 shipping rate.

    • Orders are sent via DHL Express - the fastest international shipping method available. Once shipped this method usually takes 3-5 working days.

    • Signature upon delivery is required.

    • As an international customer (outside of Australia), please be aware that your home country may charge you import taxes and customs duties when the order arrives at the country of destination.

    • These duties and taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.

     

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