SHIPPING POLICY
SHIPPING
All orders will be dispatched by Nicole Fendel Jewellery within 1 business day of order receipt.
Each customer will receive an order, shipping and tracking number for each delivery. Orders received after 9am will be dispatched the following business day*.
During sale periods, processing times may increase to 2 – 3 business days from order receipt.
Please note: any adjustments or cancellations of orders must be made via email to digital@nicolefendel.com.au before 8:30am the following business day or a shipping fee will be charged.
AUSTRALIA
STANDARD SHIPPING
- Standard shipping within Australia is FREE for all orders $150.00 and over
- Orders under $150.00 will incur a $8.95 flat rate shipping charge.
- All customers will receive confirmation of shipping and tracking details via email.
EXPRESS SHIPPING
- Express shipping can be selected at the checkout for $12.95 for orders within Australia.
- All customers will receive confirmation of shipping and tracking details via email.
DELIVERY ESTIMATES
- Australia Post Standard – 3-7 Business Days*
- Australia Post Express – 1-3 Business Days*
* Customer from WA, NT and Rural Areas from all states: please allow up to 8-10 business days
* Australia Post Express deliveries can take longer than the estimated delivery time to remote areas.
Useful links:
Australia Post:
- Customer Service: https://auspost.com.au/help/
- Contact Number: 13 76 78
NEW ZEALAND
- Orders to New Zealand will incur a $15.00 flat rate shipping charge.
- Shipping to New Zealand is via Pack & Track – Australia Post International, please allow 3-10 business days for delivery.
- All customers will receive confirmation of shipping and tracking details via email.
INTERNATIONAL SHIPPING (outside of AUSTRALIA and NEW ZEALAND)
- Charges for delivery to any country outside Australia or New Zealand are as follows:
- AU$29.99 shipping fee (EXPRESS)
- All international deliveries are sent via AUS POST International. Delivery time will vary depending on your region, however please allow 1-3 weeks for worldwide delivery.
- Our shipping rates are based on volumetric weight, total value of purchase and package contents. For international deliveries extra duties/tax fees may apply depending on country of destination, these costs will be at the expense of the customer.
- Any issues processing international orders will be responded to within 1-3 business day.
- All customers will receive confirmation of shipping and tracking details via email.
All Shipping fees are not refundable
Please note: Once orders have been shipped, all shipment enquiries should be directed to Australia Post or the courier company directly.