Shipping policy
SHIPPING
All orders are dispatched from our Melbourne Warehouse via Australia Post.
Track your order HERE via Australia Post.
Shipping fees are not refundable.
Please note: Once orders have been shipped, all shipment enquiries should be directed to Australia Post or the courier company directly.
AUSTRALIA
- All orders have a flat $8.95 shipping rate.
- Express Shipping have a flat $12.95
- Orders are sent via AUS POST
DELIVERY ESTIMATES
- Australia Post Standard – 3-7 Business Days
- Australia Post Express – 1-3 Business Days
Customers from WA, NT and Rural Areas from all states: please allow up to 8-10 business days - Australia Post Express deliveries can take longer than the estimated delivery time to remote areas.
- Please note that delivery times are estimates only and not guaranteed. In many cases, some areas may take 1-4 additional business days, regardless of the parcel being despatched standard or express post.
USEFUL LINKS:
Australia Post:
- Customer Service: https://auspost.com.au/help/
- Contact Number: 13 76 78
NEW ZEALAND
- Orders to New Zealand have a flat $15 shipping rate
- Orders are sent via Pack & Track - Australia Post International
- Please allow 3-10 Business days for delivery
INTERNATIONAL SHIPPING (OUTSIDE OF AUSTRALIA AND NEW ZEALAND)
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All Orders have a flat $29.95 shipping rate.
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Orders are sent via DHL Express - the fastest international shipping method available. Once shipped this method usually takes 3-5 working days.
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Signature upon delivery is required.
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As an international customer (outside of Australia), please be aware that your home country may charge you import taxes and customs duties when the order arrives at the country of destination.
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These duties and taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.