RETURNS POLICY

 RETURNS & REFUNDS

SALE & DISCOUNTED ITEMS

Sale items can only be returned for credit. They will not be eligible for ‘change of mind’ refunds. 

Clearance (Last Chance) items are not eligible for ‘change of mind’ returns. 

CHANGE OF MIND

Afterpay orders can only be returned for credit. No change of mind refunds.

As of the 15th of December 2017, our return process has changed.

If you wish to return an item please go to nicolefendel.com.au/customer-service/returns to submit your return.

Returns must be made within 14 days of purchase and will not be accepted if this process isn’t followed. Returns will not be accepted any later than 7 business days after return request has been submitted.

Items must be returned in original packaging and with proof of purchase (packing slip). All items are sent with an individual pouch which doubles as a polishing cloth (During sale periods, orders will be sent with one pouch only). Each piece of missing packaging will result in a $2.00 deduction from the total order amount.

Returns must be made via post to:

ATT: RETURNS
NICOLE FENDEL JEWELLERY
1189 HIGH ST
ARMADALE VIC 3143

Return Postage costs on all returned items are the responsibility of the sender and Nicole Fendel Jewellery cannot accept responsibility for any items that are misplaced during transit. It is for this reason that we highly recommend you use Insured Registered Post via Australia Post.

Please note that all postage costs are non-refundable and a deduction of $6.00 will be taken from the total of all ‘change of mind’ refunds.

We do not offer exchanges. All non-refund returns will be provided a credit note.

If you are requesting a refund, it may take up to 10 business days for the funds to re-appear in your account. If you have any questions regarding the state of your exchange or refund please contact us via website@nicolefendel.com.au

Any item received as a gift from the www.nicolefendel.com.au OR the Nicole Fendel Boutique, cannot be redeemed for a monetary refund.

Please Note: Items purchased through independent Nicole Fendel Stockists must be returned directly to the stockist. All Stockist details can be found here.

Gifts purchased at the Nicole Fendel Boutique include a Nicole Fendel gift exchange card. If you are the recipient of a gift from the Nicole Fendel Boutique, you may exchange the item within 14 days of receipt. If you wish to make an exchange in this time, please email us at info@nicolefendel.com.au to extend your exchange period.


GIFT VOUCHERS & COUPONS

Gift Voucher, Credit Note and Coupon codes must be added prior to checkout. Under no circumstances will orders be discounted post payment. If you are having trouble applying a code, please get in touch with us via Live Chat or email us at website@nicolefendel.com.au.


REPLACEMENTS & FAULTS

If you believe that you have received a faulty or incorrect product please email product@nicolefendel.com.au with your order number and a photo of the product for assessment.

Mishandling includes:

  • Accidents
  • Abusive knock
  • Normal wear & tear
  • Ageing & natural tarnishing

You will receive a quote and ETA prior to the repair commencing and will be required to pay in full before the repaired item is dispatched. We try to ensure that our repair costs are as accurate as possible. The cost of a repair will vary depending on the item and extent of the damage and are usually very reasonable.

Please note that both manufacturing and mishandling repairs can (in some cases) take between 4-6 weeks to be returned to the customer.

 


6 MONTH MANUFACTURER WARRANTY

All Nicole Fendel Jewellery products come with a 6 month warranty (from date of purchase) against manufacturing defects. All products that are deemed to be faulty, as the result of a manufacturing error, will be repaired and/or replaced at no cost.

Products that are no longer covered by a warranty, or are damaged as the result of mishandling or mistreatment, will incur a repair fee and will not be eligible for replacement.

Mishandling includes:

  • Shipping
  • Accidents
  • Abusive knock
  • Normal wear & tear
  • Ageing & natural tarnishing

Please ensure that you follow our care instructions (supplied with each piece) to ensure your Nicole Fendel Jewellery lasts for many years to come!


 

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