1) Return Postage costs on all returned items are the responsibility of the sender and Nicole Fendel Jewellery cannot accept responsibility for any items that are misplaced during post transit. It is for this reason that we highly recommend you use Insured Registered Post via Australia Post.
2) Please note that all postage costs are non-refundable and a deduction of $6.00 will be taken from the total of all refunds where the remaining order total is less than $100 (our free shipping minimum order requirement).
3) Each piece of missing packaging will result in a $2.00 deduction from the total order amount.
4) We do not process exchanges. Customers are required to purchase a new item using the credit or refund provided.
5) You can request a return address via the below email address: